Service Management

“People do not care how much you know until they know how much you care.”

 – Teddy Roosevelt – Paige Arnof-Fenn

Gaining Customer trust, Producing top quality products or service and honouring the agreements have been the core components of successful businesses around the world from many ages…

The basics of Trust, Quality & Agreement remains same even in Digital era but the customer’s expectation has grown beyond transparency in transaction, today customer demands a speedy complaint resolution.

Service Management focusses on providing value to the customer along with Customer Relationship using Information Technology. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients. The adoption & application of Computers in all business processes led to evolution of IT Service Management framework….

IT Service Management is the process of designing, delivering, managing and improving the IT Services an organization provides to its end users, both internally and externally. IT Service Management focuses on aligning IT processes & services with business objectives of organization to help them grow.

ISO 20000 is international standard for Service Management Systems based on ITIL standard. ISO 20000 provides requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management System implementation as per ITIL standard. The standard includes two main parts which enable service providers to identify methods to develop the quality of the services they deliver to their clients.

1. Specifies the requirements for developing & implementing a Service Management System.
2. Provides Guidance on the application of Service Management System within the scope of ISO/IEC 20000-1.

Why ISO 20000 Training & Certification is important for you?

The success of an Organization is dependent on customer loyalty, Organizations are thriving to build strong Customer Relationship through value added services, as a student or professional you would have observed and acquired these qualities, however the knowledge becomes passive learning, to grow your career in an ever demanding field of IT, you need to acquire skills to execute the knowledge you have acquired.

SMATICA’s well designed ISO 20000 program will help you in building up your career with skills enhanced programs.

SMATICA & PECB Training & Certified professional means, you stand out among crowd and infuse confidence within your organization and Job market that you possess the right knowledge & skill to successfully deliver and manage ISO 20000 process.

Benefits of ISO/IEC 20000 IT service management

The benefits that you will gain upon the successful completion of one of the ISO/IEC 20000 training courses include the following: 

• Improved credibility
• Increased client satisfaction
• Increased comprehension of business objectives
• Improved brand reputation
• Development of new capabilities
• Leveraged ITIL experience
• Increased ability to plan and control
• Reducing response time
• Decreased incidents
• Creates a culture of continuous improvement
• Gain competitive advantage

Getting Started with ISO 20000 training & certification program:

SMATICA in partner with PECB has designed In-demand, Industry focused training programs.

PECB ISO/IEC 20000 Foundation

PECB ISO/IEC 20000 Lead Auditor

PECB ISO/IEC 20000 Lead Implementer