ITIL 4 Managing Professional (MP) is the second level of ITIL 4 certification for all candidates in their successful journey of ITIL 4 Certification Program. The ITIL 4 MP certification program is designed to enable people working within the Technology & Digital team across business to successfully master the Technical, Process & Business skills & Knowledge required to the needs of the modern Digital world. The program comprises of four streams within level 2 helping individuals to achieve complete mastery over all elements of ITIL 4 framework. The candidates must train & complete all the 4 streams iteratively to achieve ITIL 4 Managing Professional certification.

• ITIL 4 Managing Professional (MP)
  • ITIL 4 Specialist: Create, Deliver and Support (CDS)
  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)
  • ITIL 4 Specialist: High-velocity IT (HVIT)
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)

The first stream of ITIL 4 Managing Professional aims at enabling candidates to successfully acquire the requisite skills & knowledge with practical sessions to create the “core” of service management along with integration of value streams and activities to create, deliver & support IT – enabled products & services. The module also enables candidates to master the support practices, methods & tools involved in IT-Service Management.

An IT-Services is customer centric, Today most IT services are delivered digitally, the customer requests or consumes services through multiple devices i.e., website, mobile phones, kiosk, IoT etc., SMATICA’s ITL 4 CDS program will help candidates acquire thorough knowledge & build skills through hands-on practical sessions on creating, delivering & supporting customer services by using IT-enabled products & services, candidates will also master the art of integrating these services with value streams along with support practices, methods & tools used in ITIL 4 Frameworks. The module also helps candidates understand service quality & Improvement methods enabling them to deliver innovative & reliable services to customers in an increasingly competitive & digital world…

SMATICA’s ITIL 4 CDS module is designed to help candidates keen on embarking ITSM journey or candidates who are managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.