Customer is the most important stake holder of all business, the core objective of ITIL 4 DSV stream is to convert the demand to value through IT- Enabled Services. In order to drive stakeholder value all stakeholders including service providers, users, customers, suppliers etc., have to contribute to the co-creation of service value…
The value is created all along the customer journey; the customer journey begins from exploring, engaging, offer, agree, on-board, co-create, realize. A structured system that consistently enhances very good User Experience will create excellent service value by satisfied Customer Experience.
SMATICA’s ITIL 4 DSV programme will enable candidates to achieve mastery over customer relationship & engagement through inclusive, hands-on sessions in SLA Design, Vendor Management, Communication, Relationship Management, Customer Journey Mapping, User Experience (UX) & Customer Experience (CX) technics, methods & best practices in line with the current & futuristic requirements of Digital World.
SMATICA’s ITIL 4 DSV programme aims at candidates who want to continue the journey of ITSM career path or Professionals involved in managing & integrating stakeholders focusing on Customer journey & Customer Experience i.e., UX & CX along with partners & Vendors.