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ISO IEC 20000-3:2019 official pdf copy licensed for 1 user

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ISO/IEC 20000-3:2019 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

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1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?

All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.smatica.com to check availability.

In all PECB Self Study Courses, enrolled by SMATICA, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.

All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. SMATICA keeps all virtual live online training batches of small size ( 1 to 5 )  candidates, unless it is a private corporate batch.

2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?

All Enrolled candidates give get access to courseware from MYPECB Portal https://mypecb.com . Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.

3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?

Yes, you can select your preferred dates and preferences of time zone. SMATICA offers multiple batches of PECB live online trainings in different time zones, worldwide.

4. What payment methods do you accept? Are Bank Transfer transactions supported?

We accept payments by credit card and bank transfers in multiple currencies worldwide.

Read SMATICA PECB FAQs for more information.

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