The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Who Should Attend?
The ISO/IEC 20000 Foundation training course is intended for:
Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
Aspiring professionals seeking knowledge about basic concepts of service management
Members of SMS implementation and operation teams
Individuals wishing to pursue a career in service management
Learning Objectives
By participating in this training course, you will:
Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
What is included in ISO/IEC 20000 Foundation Course material
The training course is participant centered and contains:
Lecture sessions illustrated with graphics, examples, and discussions
Interactions between participants by means of questions and suggestions
Quizzes with similar structure to the certificate exam
PECB ISO/IEC 20000 Foundation Exam Format
Exam Type: Multiple Choice & Closed Book
Number of Exam Questions: 40
Exam Duration in Hours: 1
Prerequisites
There are no prerequisites to participate in this training course.
Please note all PECB certifications activities must be completed within 12 months from date of enrollment by SMATICA. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).
1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.smatica.com to check availability.
In all PECB Self Study Courses, enrolled by SMATICA, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.
All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. SMATICA keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.
2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from MYPECB Portal https://mypecb.com . Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.
3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. SMATICA offers multiple batches of PECB live online trainings in different time zones, worldwide.
4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide.
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